Caraway

Caraway Customer Support – We're Here to Help

Welcome to Caraway Customer Support. Whether you have a question about your order, need guidance on our non-toxic ceramic cookware sets, or want to know how to use your new Caraway bundle—we're here to assist. As the Caraway Outlet, we offer premium cookware, bakeware, and storage solutions at exclusive discounts, with free shipping on every order and 20% off eligible items with code CARAWAY20.

Our support team can help with product inquiries, order tracking, returns, and more. Browse our frequently asked questions below or reach out directly—we'll get you cooking with confidence.

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How We Can Help

Order Support: Check your order status, modify or cancel an order, and get help with payment or checkout. Free shipping applies to all orders, and we accept various payment methods.

Product Guidance: Our non-toxic, ceramic-coated aluminum cookware is oven safe to 550°F, PTFE-free, and compatible with all stovetops including induction. Need help choosing between our Full Cookware Bundle, Deluxe Cook & Bake Set, or a single fry pan? We'll help you find the right set for your kitchen.

Returns & Exchanges: If you're not completely satisfied, we're happy to assist with returns. Please contact our support team to initiate a return—we'll provide instructions. Note that return windows are subject to our policy; contact us for details.

Quick Help Topics

  • Free shipping on all orders – no minimum required.
  • Save 20% on eligible items with code CARAWAY20 at checkout (one use per browser session).
  • Our ceramic cookware is dishwasher safe, oven safe to 550°F, and free of PTFE, PFOA, PFAS, lead, and cadmium.
  • Need help with your 32-piece Family Time Bundle or fry pan trio? We have setup and care tips.

Caraway customer support

Frequently Asked Questions

How do I use coupon code CARAWAY20?

Simply enter code CARAWAY20 at checkout to receive 20% off eligible products. Code is valid for one use per browser session and applies to in-stock items. Cannot be combined with other offers unless specified.

What is your return policy?

We want you to love your Caraway cookware. If you need to return an item, please contact our support team to initiate the process. Return eligibility and instructions will be provided. We do not specify a fixed return window—reach out and we'll help.

Is my Caraway cookware dishwasher safe?

Yes, most Caraway cookware and bakeware are dishwasher safe. For best care, we recommend placing lids on the top rack. Hand washing is also safe if preferred.

What stovetops are compatible with Caraway cookware?

Caraway ceramic-coated aluminum cookware is stovetop agnostic—works on gas, electric, induction, ceramic, and halogen stovetops. Oven safe up to 550°F.

Do you offer a warranty on Caraway products?

We stand behind the quality of our products. Warranty terms are provided with your purchase. For specific warranty details, please refer to the documentation included with your order or contact our support team.

Caraway customer support

Simply enter code CARAWAY20 at checkout to receive 20% off eligible products. Code is valid for one use per browser session and applies to in-stock items. Cannot be combined with other offers unless specified.

How do I use coupon code CARAWAY20?

Simply enter code CARAWAY20 at checkout to receive 20% off eligible products. Code is valid for one use per browser session and applies to in-stock items. Cannot be combined with other offers unless specified.

What is your return policy?

We want you to love your Caraway cookware. If you need to return an item, please contact our support team to initiate the process. Return eligibility and instructions will be provided. We do not specify a fixed return window—reach out and we'll help.

Is my Caraway cookware dishwasher safe?

Yes, most Caraway cookware and bakeware are dishwasher safe. For best care, we recommend placing lids on the top rack. Hand washing is also safe if preferred.

What stovetops are compatible with Caraway cookware?

Caraway ceramic-coated aluminum cookware is stovetop agnostic—works on gas, electric, induction, ceramic, and halogen stovetops. Oven safe up to 550°F.

Do you offer a warranty on Caraway products?

We stand behind the quality of our products. Warranty terms are provided with your purchase. For specific warranty details, please refer to the documentation included with your order or contact our support team.